Client Name:

CNA

Chicago, IL

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Project Name:

Pay Bill Redesign

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Project Role:

User Experience Architect

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Project Description:

•Conceptualized and implemented interaction design

 concepts.

•Defined tactics for navigation, site organization and

 content workflow.

•Defined and maintained user experience standards for

 Marsh Applications based on best practices, usability

 guidelines and user research.

•Gathered and analyzed user requirements; translate

 requirements into user flows, site maps, page flows,

 storyboards, wireframes and design specifications.

•Created a design plan and process for large scale

 projects

•Developed and maintained user personae

•Performed task analysis

•Prototyped applications on paper, Visio, HTML, Flash or

 PowerPoint.

•Developed design specifications

•Leaded workshops to gathered requirements, feedback

 and/or sign off from business partners.

•Performed user testing on wireframes, prototypes, and

 functional systems.

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Achievements:

Contributed to the organizational strategy and methodology for the first CNA Usability Center for Excellence (in progress) with TATA Consultancy.